Your questions, answered clearly.
Start with the basic principles behind membership, savings, property programmes and account records.
Can I apply for a plan without membership?
Participation in applicable member products requires cooperative membership and the relevant identity verification.
Is a contribution the same as an approved loan?
No. Contributions are recorded member payments. Support approval is a separate decision subject to assessment, terms and availability.
Does the Activity Wallet display actual payments?
The production wallet will use verified ledger records and reconciled bank or authorised transaction confirmations. The Stage 1 portal is a visual preview and does not process money.
Can I see the status of my property application?
Yes, once the account and workflow modules are deployed, members will be able to follow submission, document verification, approval and completion stages.
Are sponsorship returns and cash-back outcomes guaranteed?
No financial outcome should be treated as guaranteed merely because an illustration appears in a product overview. Signed contracts, applicable authorisations, performance and risk disclosures govern any programme.
What happens if my payment is delayed or a contribution is incomplete?
The relevant product-specific terms and schedule determine any consequences. Rules and fees will be reviewed and displayed before members accept them.
How will my identity documents be protected?
Production identity documents will be stored privately, with controlled access, security monitoring and retention settings.
Can I share my member referral link?
Yes. The planned member portal provides a copy-link function and sharing options. Actual rewards are subject to the verified referral programme.
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